FAQs
Why does my login no longer work?
We have migrated our members area to brand new software using a new easy to remember web address members.energy4all.co.uk.
Because members’ passwords are fully encrypted on both systems they cannot be migrated from one system to the other. You therefore need to create yourself a new password by following the instructions below.
How do I login?
When you visit the members area home page https://members.energy4all.co.uk/ you will be presented with a login page, if you are not already logged in.
How do I reset my password?
The login page has a ‘Lost your password‘ link just below the password box. Click this and enter your email address into the box which asks for it. You MUST use the email address which is already registered on the old system. This will be the email to which we have been sending messages about forthcoming AGMs etc.
Once you have requested a password reset please check your inbox for an email with a link in it which will arrive within a few minutes. When you click the link in this email it will open a new webpage which presents you with a box in which you can enter a new password. This will be prepopulated with a suggested random password, which you can click to save.
We do recommend you use the suggested long password, however if you prefer you can create a password of your own and enter it into the box. This must be at least 8 characters long with a mix of capitals, lowercase, numbers and at least one special character.
Whichever option you go for, you must click the blue ‘Save password’ button. If you don’t click the button, the password won’t be saved and you won’t be able to log in.
If you don’t see an email arrive in your inbox within a few minutes, please check your junk/spam folder.
If you still can’t find the email please contact info@energy4all.co.uk for assistance. As a last resort we can set a password manually for you, which you will then be able to reset once you get logged in.
You can change your password at any time in the future either by logging in and going to ‘Update your password‘ at the bottom of the left hand menu, or you can simply use the ‘Lost your password‘ link on the login page.
What do I do if I still cannot log in?
If you have forgotten which email address is registered in your Energy4All account, or you can no longer access it, please contact info@energy4all.co.uk for assistance.
Why do we have a new system for managing our details?
There are a number of reasons for upgrading the system:
- The system used for the old members area was an earlier generation of software which needed to be replaced
- We wanted to offer members a better user interface which reflects the look of modern websites
- We have added functionality such as displaying your shareholdings
- The user experience has been simplified by making the layout and sequence of screens easier to follow
We hope you like the new system but if you have any problems or requests please let us know by emailing info@energy4all.co.uk .